| 000 | 00782cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 147500 | ||
| 003 | OSt | ||
| 005 | 20180921 | ||
| 008 | 0000002003 -us 0000000000ang00 | ||
| 020 | _a0-13-096745-9 | ||
| 100 | _aMartin, William B. | ||
| 245 |
_aProviding quality service : what every hospitality service provider needs to know / _cProviding quality service : what every hospitality service provider needs to know / |
||
| 260 |
_aNew York : _bPrentice Hall |
||
| 300 | _axvii, 167 p. | ||
| 504 | _aIncluye índice | ||
| 650 |
_aADMINISTRACION HOTELERA _aCALIDAD DEL SERVICIO _aHOSPITALIDAD _aRELACIONES CON LOS CLIENTES |
||
| 040 |
_aDLC _cDLC |
||
| 942 |
_2ddc _cBK |
||
| 999 | _c147500 | ||