| 000 | 00782cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | 142921 | ||
| 003 | OSt | ||
| 005 | 20180921 | ||
| 008 | 000000 MEX 0000000000 00 | ||
| 020 | _a968-18-4678-8 | ||
| 100 | _aGray, Janet L | ||
| 245 |
_aEl valor de la calidad en los servicios bancarios _cJanet L. Gray, Thomas W. Harvey |
||
| 260 | _bLimunsa | ||
| 300 | _a239 p. | ||
| 504 | _aIncluye indice | ||
| 650 |
_aBancos _aServicio al cliente |
||
| 700 | _aHarvey, THomas W | ||
| 040 |
_aDLC _cDLC |
||
| 942 |
_2ddc _cBK |
||
| 999 | _c142921 | ||