Martin, William B. <br/><br/>
Providing quality service : what every hospitality service provider needs to know / 
Providing quality service : what every hospitality service provider needs to know / 
 - New York :  Prentice Hall 
 - xvii, 167 p. 
<br/><br/>Incluye índice 
<br/><br/><label>ISBN: </label>0-13-096745-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>ADMINISTRACION HOTELERA<br/>CALIDAD DEL SERVICIO<br/>HOSPITALIDAD<br/>RELACIONES CON LOS CLIENTES