Providing quality service : what every hospitality service provider needs to know
Martin, William B.
Providing quality service : what every hospitality service provider needs to know / Providing quality service : what every hospitality service provider needs to know / - New York : Prentice Hall - xvii, 167 p.
Incluye índice
0-13-096745-9
ADMINISTRACION HOTELERA
CALIDAD DEL SERVICIO
HOSPITALIDAD
RELACIONES CON LOS CLIENTES
Providing quality service : what every hospitality service provider needs to know / Providing quality service : what every hospitality service provider needs to know / - New York : Prentice Hall - xvii, 167 p.
Incluye índice
0-13-096745-9
ADMINISTRACION HOTELERA
CALIDAD DEL SERVICIO
HOSPITALIDAD
RELACIONES CON LOS CLIENTES